Taking the call center sector’s pulse for the last five years and allowing sector executives to follow closely the changes and developments of international standards, the Call Center Days will be beginning on October 25-26 at Lütfi Kırdar.

Whatever their field of activity is, the primary element for all organizations is “customer”.  For this reason, customer satisfaction comes first among the most discussed topics for all organizations. Accordingly, this year the main theme of the VI Call Center Conference will be “customer satisfaction” which is the reason for the call centers.

In addition to Call Center Conference that is built around a different theme every year and that brings hundreds of sector professional together, you can also have the privilege of taking part with your products and services in the Call Center Expo in which selected organizations of Turkey and of the world take place with their booths.

The 2010-2011 edition of the Turkey Call Center Catalog which keeps being the first and the only source of reference of the sector since the very first year it was published and with its content enriching in line with the development of the sector will be presented for the first time to the participants of the conference and the expo.

Expected excitedly by the sector throughout the year, this 2 day event will end with the İstanbul Call Center Award Ceremony in which those who are best of the sector will be awarded.

We are observing with great pride the internationally increasing awareness for the İstanbul Call Center Conference and Expo, and the gradual increase of the interest of foreign investors with every passing year in this organization who want to invest in or get to know Turkish market.

We invite you too to take part in this event filled with opportunities.

Best regards,

Meltem Karateke
President, IMI Conferences