V. Istanbul Call Center Conference & Expo Reinventing Your Contact Center: A Crystal Road to Priceless Multi-Channel CRM Lutfi Kirdar Convention Center, Rumeli October 26-27, 2009 Istanbul, Turkey

“2009 Call Center Days” is beginning!

As IMI Conferences, we,  this year again, offer you a chance of being a part of the most comprehensive events during Call Center Days which we organize for the purpose of promotion, development call center sector, and increasing the inter-sector communication.

We are happy and proud to carry the Istanbul Call Center Conference and Expo to its fifth year, which we organize for the purpose of positioning İstanbul as the center of the sector. The main theme of V. İstanbul Call Center Conference this year will be “ Reinventing Your Contact Center : A Crystal Road to Priceless Multi- Channel CRM.

The content of the conference comprises the topic titles of how to produce communicative perfection of employees bay means of the educational culture generated in your call center; engaging self service; ways of creating an extraordinary customer experience by bringing together in harmony all customer contact channels; seeing the organization from the customer’s perspective, and  exploring the cultural, strategic and tactical value of institutionalizing this perspective; and other titles that you will listen from the trend setting names of the sector. In the conference in which, along with technology and strategy, the human dimension will also be addressed, you will explore also the technicalities of transforming your people to deliver a great customer experience, as well as reaching the Generation Y that has different agenda and different demands.

In 2009 İstanbul Call Center Awards Ceremony which will take place within this 2 days conference, we will experience together again the excitement of awarding individuals and organizations contributed to the development of the sector.

Being the most important reference source of the call center sector, Türkiye Call Center Catalogue, the first and only catalogue in the sector,will be handed out to participants during the expo as every year.

Call Center Days Continues to Bring Together Call Center Sector Employees and Managers in Different Organizations…

Call Center Days, along with the conference, expo and awards ceremony,harbors also the events more colorful than each other.

Comprising the visits every year to the most important call centers in different countries of the world, the second stop of “TReCCM - Turkey Executive Call Center Meetings” will take place during 4-9 May, 2009 in Dublin, Ireland. We believe this important meeting, harboring visits to a well-known bank and telecom call centers, will open new horizons for senior executives of the sector.

III. Traditional Call Center Festival which will be performed on June 28 with the participation of hundreds of call center employees, II. Call Center My Photographs Contest, and The Most Talented Call Center Contest which we are prepared to present for the first time this year are  our other events that we will be organizing for you to take part.

The “Turkey Executive Call Center Meetings Days”, which will serve as a meeting ground for international investors who want to be in Turkish market, will be held for the first time on September 3-4, 2009.

The point which Call Center Days, the most important meeting point of the call center sector, has reached today sheds light over the targets we determined for the coming years. We will be happy to host you in these meetings, the most important call center event of the year.

Kind regards,

Meltem Karateke
President, IMI Conferences