Why Should I Attend The İstanbul Call Center Conference?

Call centers today head the units that have a critical importance for companies in conducting all communication activities with customers effectively and professionally.  It is equally inevitable for call centers to experience changes and developments during this period with rapid technological development, huge competition, and difficulties in achieving customer loyalty. “Redefining the call center –Creating Maximum Organizational Values” and defining the call centers of the future will constitute the main theme of the 4th İstanbul Call Center Conference.

Using the high technology is not at the stage of defining the call centers of the future is not the only determinative factor. In this year’s execution you will see how highlighting human factor can go beyond high technology implementations. In the 4th İstanbul Call Center Conference, HR implementations, and three basic trends that will enable to increase the possibility of “right employment” for using the human factor efficiently will be communicated. You will hear the methods of increasing productivity and profitability, and the way of achieving to have your company seen as a “value” rather than a “cost” by using the sources you have. 

A new implementation used in Call Centers will be shared, and effective use of voice-data system at the step of creating customer satisfaction will be

Do not miss this special conference through which the most valuable experiences in Call Centers will be shared  and  important hints about the reconstruction of your the call centers in your organization will be presented