Benefits of Participation

This year, the influences of rapid growth on call centers in the process of creating the call centers of the future, and the ways of ensuring call centers remain focused on the objective will be addressed. Implementations addressing the processes of time saving and providing high quality human resource will be depicted. Case studies about servicing to customers, creating a high quality interaction process, and generating a service understanding by following and correctly analyzing customer returns according to predetermined performance criteria will be presented.The executives, each being expert in their fields will share their experiences about creating necessary organizational values for an effective call center management, supporting these experiences with sample cases.  In the conference, in addition to reviewing the new implementations and their results in call center sector in the world, the way to the call center of the year 2010 will be depicted.

In this regard, the 4th Call Center Conference is an event in which call center employees can find hints which they can comfortably use in practice. We can’t wait to welcome you again.